Version: June 2025 — French-In by Glotte-Trotters

1. Legal Identification

The training programs offered are provided by:

French-In by Glotte-Trotters
SAS with capital of €1000
Registered with RCS Bordeaux under number 812 610 897
SIRET: 812 610 897 00017
Declaration of Training Activity: 72 33 10033 33 (registered with the Prefect of Nouvelle-Aquitaine)
Qualiopi Certification: FR090332-1
Registered Office: 147 avenue de la Somme, 33700 Mérignac – France
Contact email: rgpd@french-in.com

2. Scope of Application

These General Terms and Conditions of Sale apply to all French language courses, services and accommodations provided by French-In, whether booked directly or via partner agents.

By submitting a registration, the student confirms that they have read and fully accepted these conditions.

3. Registration & Payment

3.1 Registration Procedure

• Registration is submitted online or through a French-In advisor.

• Registration becomes effective upon receipt of:

  • Completed registration form

  • Payment of a deposit of €200 (or 30% of total fees if a visa is required)

  • Non-refundable registration fee of €80

3.2 Payment Terms

• The full balance must be paid no later than 30 days before the course start date.

• For registrations made within 30 days before the start date, full payment is due at registration.

• Payments must be made in euros via credit card, bank transfer or certified cheque.

• All bank charges are the student’s responsibility.

3.3 Visa Applicants

• Students needing a visa must start procedures at least two months prior to their intended start date.

• A pre-registration certificate is issued after receipt of the deposit.

• The full payment is required no later than 30 days before the start date, upon visa issuance.

• Failure to pay may result in cancellation of both course and accommodation.

3.4 Visa Refusal

• Visa refusal must be justified with official documentation.

• Cancellation more than 18 days before course start: €100 fee retained.

• Cancellation 18 days or less before course start: 10% of course fees retained (max. €450).

• Registration and accommodation search fees are non-refundable.

• Refunds will be made to the original payer; all bank charges remain the student’s responsibility.

4. Cancellations & Modifications

4.1 General Cancellations

• Cancellation 30+ days before course: full refund (excluding registration fees).

• Cancellation 29-18 days before course: deposit retained (max €450).

• Cancellation 17-9 days before course: 50% of course price retained (max €800), 100% of first week’s accommodation.

• Cancellation 8 days or less: 50% of course and accommodation costs retained (max €2000).

4.2 Special Cases (Force Majeure)

• Recognized situations: serious illness, accident, or death of an immediate family member.

• Valid documentation required (doctor certificate, death certificate, travel documents).

• Refund: unused lessons refunded (week started is due), minus one full week fee.

4.3 Postponements

• May be granted with 30 days’ notice (shorter delays only in force majeure).

• €80 administrative fee applies.

• Postponed courses must begin within 6 months of initial date.

4.4 Changes to Private Lessons

• Private lessons may not be rescheduled less than 48 hours before the scheduled time.

• Missed sessions are due in full.

4.5 Vacation Requests (Long-term Students)

• Requests must be submitted at least 18 days in advance.

• 13-24 week stays: max 2 consecutive weeks off.

• 25+ week stays: max 2 x 2 consecutive weeks.

• €80 administrative fee per vacation request.

5. Educational Organization

• Minimum student age: 18 years (or 16 with parental authorization).

• School closures: two-week closure at Christmas, French public holidays (dates on website).

• Public holiday compensation: one-week online evening course may be offered for short stays.

• Group sizes: average 12 students, max 14.

• Placement tests: written test before arrival and oral test on arrival day.

• Beginners: must follow an intensive 2-week starter module, or complete individual lessons beforehand.

6. Accommodation

• The School acts as intermediary between student and host.

• Bookings run Sunday to Saturday; extra nights are charged additionally.

• Accommodation changes after arrival require administrative approval and €80 fee.

• Extensions require availability confirmation 2 weeks prior.

• No refund for late arrivals or early departures.

• Accommodation search fees are non-refundable.

7. Transfers

• Transfer services can be arranged upon request at least 7 days prior.

• Missed transfers caused by student delays are non-refundable.

8. Insurance

• Students must provide personal insurance covering:

  • Health, accidents, repatriation, civil liability, and personal belongings.

• The School holds civil liability insurance limited to its premises and activities.

9. Personal Data (GDPR)

• Personal data is processed in compliance with GDPR (EU Regulation 2016/679).

• Data Controller: French-In by Glotte-Trotters.

• Personal data is used solely for educational and administrative purposes.

• Data access requests may be submitted to: rgpd@french-in.com

10. Image Rights

• The School may use photographs taken during classes and activities for communication purposes (brochures, website, social media), unless the student objects in writing.

• Usage is non-commercial, free of charge, and unlimited in time and territory.

11. Behaviour

• Violations of rules, inappropriate conduct or illegal actions may result in dismissal without refund.

12. Jurisdiction

• All disputes shall fall under the exclusive jurisdiction of the courts of Bordeaux, France.